Returns & Refunds

The short version: if you don't like it, we make it right.

Every tea is covered by a 30-day satisfaction guarantee. If a tea isn't what you hoped — taste included — email us within 30 days of delivery and we'll refund it or replace it. For opened tea we don't need the leaves back; a note about what missed the mark helps us buy better.

Damaged or lost in transit? Send a photo (or the tracking number) to marketing@claytea.com and we'll reship or refund in full.

Unopened teaware may be returned within 30 days for a full refund; buyer covers return postage.

Refunds go back to the original payment method within 5 business days of approval.